How to Manage Avon Emails For Your Customers

How-To-Manage-Avon-Customer-Emails

Hello Online Beauty Bosses,

Recently in our Facebook Group we took a poll and asked members:

When it comes to Avon Automated Emails . . . How many emails can a customer choose to receive?


Now, a good portion of our Online Beauty Bosses knew the answer but at the same time, a larger group had no idea there was an option! (see results below)

Facebook Survey 1

Now, before I reveal the answer, let me say that Avon Automated Emails are a great feature and if you don’t have this feature turned on as an option for your customers, you really should consider it. They help fill in the gap when you’re not sending out your own personal emails to your customers.


Here’s how To Turn On Avon Automated Emails For Your Customers 

Avon Email Preference

This option may already be turned on automatically, but to double check all you have to do is: 1) Log in to YourAvon .com and click on the Web Office Link at the top of the page

2) Click the Pesonalization Tool

3) Click on the Customer Preferences tab

4) Check or Un-Check the type of emails you’d like your customers to receive

5) Click Save

Once you have them turned on, whenever a customer creates an account over at your Avon eStore they’re asked if they would like to receive Avon notifications. If they opt-in then Avon will send them promotional emails on your behalf. (See Image Below)

Avon Customer Email Customer-Preference

Tip:
You as a rep can also sign up for Avon emails at your own eStore as well so you’ll know exactly what your customers are receiving, plus it’s always good to stay in the loop and know what’s going on over at your Avon eStore.

Once a customer opts in, they’ll get emails from Avon on a daily basis and sometimes twice a day. Some customers love it but others not so much.

With that said, how can we keep our customers happy with the amount of emails they receive so they want to stay on our Avon email list?

The solution and also the ANSWER to our POLL QUESTION is:


Customers can choose to receive either options. (All, Once a Week, or Once a Month).

Avon Facebook Survey 2

This is really good to know especially when a customer expresses frustration about getting too many emails from Avon because now you can offer them an option.

So rather than sending them to their Avon Account to uncheck the ”Sign Me Up For Emails” box over at your eStore, and losing complete communication with them, you can now let them know they can limit the amount of emails they receive to once a week so they don’t miss out on the Free Shipping offers. Or if once a week is still too much then they can opt in for only once a month.

Here’s how to direct your customers to this option: 

​1) Let your customer know all they have to do is click on the “Unsubscribe” link at the bottom of their Avon email. (see image above)

2) Once they click the Unsubscribe link they’ll be taken to a page where they have the option to choose how many emails they would like to receive. (see image above)

All they have to do is select one of the Email Frequency options and click Save Changes and that’s it, they’re done!

IMPORTANT
Do not have them uncheck the box under Unsubscribe! Leave this area as it is! Unless of course, they no longer want to receive any email at all. And if you want to make it REALLY EASY for your customer, just ask them to “Forward” their Avon email to you so you can do it for them!

Okay, online beauty bosses, hope that was helpful and feel free to like, share it or a make a comment 

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Online Beauty Bosses Copyright

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Dianne Hernnadez

Hi, I'm Dianne Hernandez, I’ve been an Independent Avon Representative since 2010. I'm a National Top Seller and specialize in online sales. I hope you find the tips & strategies that have helped me grow my online business helpful and inspiring.